Personal information and privacy policy

At Les Pierres Technoprofil, we are dedicated to safeguarding the personal information of our customers, employees, and representatives. In compliance with the Act respecting the Protection of Personal Information in the Private Sector, we are committed to maintaining the confidentiality of the personal information we collect in the course of our business activities. This Privacy Policy outlines our practices concerning the collection, use, disclosure, retention, and protection of your personal information. By providing us with your personal information, you agree to the terms of this policy and authorize us to process your information accordingly.

1. Consent

1.1 Privacy Commitment

We are dedicated to safeguarding the privacy of our users. Personal information is collected and used only with explicit consent and in full compliance with applicable laws.

1.2 Acceptance of Terms

By accessing our website www.technoprofil.ca or providing personal information, you consent to the terms outlined in our Privacy Policy, including the collection and use of your information as described herein.

1.3 Right to Withdraw Consent

You have the right to withdraw your consent at any time, subject to certain legal or contractual limitations. We will inform you of any potential consequences of such a withdrawal, which may include our inability to provide certain products or process specific requests. Your decision to withdraw consent will be duly recorded in our records.

1.4 Exceptions to Consent Requirements

In certain exceptional cases, we may collect, use, or disclose personal information without obtaining your prior consent. Such instances may arise when legal, medical, or security considerations make it impossible or impractical to seek your consent. These situations may include, but are not limited to, suspected breaches of contract, fraud prevention or detection, or compliance with law enforcement requirements.

2. Collection of Personal Information

2.1 We gather personal information through various channels, including

  • Emails and communications with our customer service department.
  • Requests for samples, quotes, and information submitted through forms.
  • Unsolicited application submissions.
  • Cookies and other similar technologies used on our website.

2.2 We may also collect personal information from third-party sources, such as

  • Third-party service providers, including newsletter services.
  • Recruitment platforms that enable candidates to submit their CVs and personal data.
  • Professional social networks like LinkedIn for recruitment or marketing purposes.
  • Consultants who assist in delivering our services to customers.
  • Cloud computing companies that store customer data.
  • Digital marketing companies that analyze user behavior on our website.
  • IT security service providers that monitor threats and protect data.
  • Customer Relationship Management (CRM) companies that organize and analyze customer interactions.
  • Logistics providers that manage product delivery and gather recipient information.

We are committed to transparency in our use of these technologies and to respecting our customers’ privacy preferences.

3. Types of Personal Information Collected

3.1 We collect various types of personal information, including, but not limited to:

  • Contact Information: Such as your name, mailing address, email address, and telephone number.
  • Technical or Digital Information: Including your IP address and online activities.

4. Use of Personal Information

4.1 We use your personal information to support a variety of essential functions:

  • Responding to Inquiries: To effectively address your requests and inquiries.
  • Human Resources Management: To effectively manage and administer human resources, including recruitment, employment contracts, and service agreements.
  • Enhancing User Experience: To operate, maintain, and improve our website, tailor your online experience, and provide the services and information you request.
  • Marketing Communications: To deliver relevant information, special offers, and updates, with the option to opt out at any time.

These practices are designed to enhance your experience with our services and ensure efficient interactions with our organization.

4.2 We offer several options to help you manage and control the collection of your personal information. These options include:

  • Communication Preferences: You have the option to choose your preferred method of communication with us, such as telephone or email, or to opt out of receiving communications entirely.
  • Cookie Management: Our website provides tools for you to decline or customize the use of cookies. Please be aware that blocking certain cookies may impact the functionality and accessibility of our site.
  • Granular Consent: In many cases, when we collect information for specific purposes, you will have the opportunity to consent to only certain uses of your data.

Please note that exercising these options may limit your access to the full range of our services. For instance, declining certain cookies may prevent parts of our website from functioning properly, and choosing not to create an account may restrict access to personalized features.

5. Disclosure and Sharing of Personal Information

5.1 The personal information collected by our organization is accessible to designated groups within our staff and select partner organizations to facilitate the efficient delivery of our products and services. For instance,

  • Customer Service: Use contact information to address customer inquiries and requests.
  • IT Department: Access technical data to provide support and maintain systems.
  • Marketing Department: Leverage data for advertising campaigns and market analysis.
  • Shipping Partners: Receive address details to deliver orders.
  • Payment Service Providers: Access financial information to process transactions.
  • Privacy and Data Security Officers: Access information to safeguard data and protect against unauthorized access or cyber threats.
  • Legal Consultants: Use data to ensure compliance with relevant laws and regulations.
  • Cloud Service Providers: Host data on secure servers, facilitating safe storage and retrieval of information.
  • Research and Development Partners: Access specific data to collaborate on innovations and enhancements to our products and services.
  • Collection Agencies: In cases of non-payment, relevant information may be shared with external collection agencies.

We are committed to ensuring that personal information is used solely for the intended purposes and handled with the utmost confidentiality. Data transfers outside of Quebec are conducted within the scope of international collaborations, ensuring that adequate protections are in place in accordance with applicable laws.

6. Links to External Websites

6.1 Our website may include links to third-party websites

By clicking on these links, you will be redirected away from our website. Please note that any information you share on these external sites is no longer governed by our Privacy Policy. We strongly recommend that you review the privacy policies of any websites you visit before sharing your personal information.

7. Collection of Personal Information

7.1 Personal Information Security Measures

At Les Pierres Technoprofil, we are committed to maintaining the security and confidentiality of personal information by implementing rigorous security measures that encompass both physical and technological safeguards. Below are some examples of these measures:

  • Physical Security: We employ electronic locking systems, security locks for access to offices, cabinets, and filing areas, install surveillance cameras, and restrict access to locations where personal data is stored.
  • Access Controls: Access to personal information is strictly limited to authorized personnel only.
  • Employee Training: We conduct regular training sessions to ensure our staff remains informed about the best practices in data security.
  • Data Encryption: Sensitive information is protected using advanced encryption techniques.
  • Monitoring and Intrusion Detection: Systems are in place to monitor for suspicious activities and detect potential intrusions.
  • Disaster Recovery Plans: Comprehensive plans are established to swiftly restore data in the event of an incident such as a system failure or cyber-attack.

These measures are designed to protect personal information from unauthorized access, use, or disclosure while also ensuring its integrity and confidentiality.   Although we strive to maintain the highest level of security, it is important to recognize that no method of transmission over the Internet or electronic storage is entirely secure. Therefore, we cannot guarantee the absolute security of your personal data.

7.2 Employee Commitment

All employees, directors, volunteers, and independent contractors at Les Pierres Technoprofil are required to adhere to our personal information protection policies. They are also bound by confidentiality obligations regarding our operational information, ensuring that it is neither disclosed nor used for personal gain or the benefit of others. This commitment begins at the start of their engagement and continues indefinitely.

8. Retention and Destruction of Personal Information

We will retain your personal information only for the duration necessary to fulfill the purposes outlined in this Privacy Policy. This information will be maintained as needed to comply with legal obligations, address disputes, and enforce our legal policies.

Additionally, we will retain usage data for internal analysis, typically for a shorter period, unless it is required to enhance the security or functionality of our website or if legal obligations mandate a longer retention period.

9. Your Rights

9.1 Recognition and Respect for Your Rights

In alignment with our Privacy Policy, we are committed to acknowledging and respecting the fundamental rights of individuals regarding their personal information. These rights include:

  • Right of Access: Individuals have the right to review the personal information we hold about them.
  • Right of Rectification: If any information is found to be inaccurate or incomplete, individuals may request corrections. For instance, an employee may ask us to update an incorrect postal address in our records.
  • Right to De-indexing: Individuals may request the removal or de-indexing of their personal information from public access, including hyperlinks associated with their name if such access causes harm or violates legal or court orders. This right allows individuals to control the visibility of their personal information online.
  • Right to Lodge a Complaint: Individuals who have concerns about the processing of their data may file a complaint using our established procedures.

In accordance with applicable laws, upon receiving a written request and verifying the individual’s identity, we will confirm whether we hold their personal information and, if so, disclose it.

We may refuse access to the information in certain cases, in which event we will provide reasons for the refusal.

To support these rights, our Privacy Officer’s contact details are provided for any inquiries or concerns. These measures ensure that individuals can exercise their rights with assurance and transparency.

10. Policy Updates

This policy may be revised to align with changes in our practices or legal obligations. Any updates will be published on our website. We recommend that you periodically review this Privacy Policy to stay informed of any modifications.

11. Contact Information

For any inquiries or concerns related to this Privacy Policy, please direct them to the designated Privacy Officer. 

Effective date: September 1, 2024

Most recent update: September 1, 2024